@import "https://fonts.googleapis.com/css2?family=Public+Sans:wght@400;500;600;700;800&display=swap";:root{--bg-primary:#f7f7f5;--bg-secondary:#fff;--bg-tertiary:#e7e7e4;--accent-primary:#1e40af;--accent-secondary:#1d4ed8;--accent-glow:#1e40af14;--text-primary:#1a1a18;--text-secondary:#44443f;--text-muted:#6e6e67;--glass-bg:#fff;--glass-border:#e4e4e0;--glass-border-focus:#1e40af66;--glass-shadow:0 1px 2px #1a1a180d;--status-aberto:#0891b2;--status-aberto-bg:#ecfeff;--status-atendimento:#6d28d9;--status-atendimento-bg:#f5f3ff;--status-resolvido:#047857;--status-resolvido-bg:#ecfdf5;--status-fechado:#374151;--status-fechado-bg:#f3f4f6;--status-aguardando:#d97706;--status-aguardando-bg:#fef3c7;--priority-baixa:#047857;--priority-media:#b45309;--priority-alta:#b91c1c;--priority-urgente:#be185d;--font-sans:"Public Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;--transition-smooth:all .15s ease;--border-radius-lg:12px;--border-radius-md:8px}[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg-primary:#121212;--bg-secondary:#1e1e1e;--bg-tertiary:#2a2a2a;--accent-primary:#3b82f6;--accent-secondary:#60a5fa;--accent-glow:#60a5fa1f;--text-primary:#f3f4f6;--text-secondary:#d1d5db;--text-muted:#9ca3af;--glass-bg:#1e1e1e;--glass-border:#333;--glass-border-focus:#60a5fa80;--glass-shadow:0 1px 2px #0006;--status-aberto:#22d3ee;--status-aberto-bg:#22d3ee1f;--status-atendimento:#a78bfa;--status-atendimento-bg:#a78bfa1f;--status-resolvido:#34d399;--status-resolvido-bg:#34d3991f;--status-fechado:#9ca3af;--status-fechado-bg:#9ca3af1f;--status-aguardando:#fbbf24;--status-aguardando-bg:#fbbf241f;--priority-baixa:#34d399;--priority-media:#fbbf24;--priority-alta:#f87171;--priority-urgente:#f472b6}.theme-toggle .theme-toggle-label{opacity:0;white-space:nowrap;max-width:0;transition:max-width .2s,opacity .2s;overflow:hidden}.theme-toggle:hover .theme-toggle-label{opacity:1;max-width:140px}*{box-sizing:border-box;font-family:var(--font-sans);-webkit-font-smoothing:antialiased;margin:0;padding:0}body{background-color:var(--bg-primary);color:var(--text-primary);min-height:100vh;font-size:16px;line-height:1.5;overflow-x:hidden}h1,h2,h3{letter-spacing:-.02em;line-height:1.25}a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,[tabindex]:focus-visible{outline:2px solid var(--accent-primary);outline-offset:2px}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:var(--bg-primary)}::-webkit-scrollbar-thumb{background:var(--bg-tertiary);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}button,.btn{border-radius:var(--border-radius-md);cursor:pointer;transition:var(--transition-smooth);border:1px solid #0000;justify-content:center;align-items:center;gap:8px;padding:12px 24px;font-size:.98rem;font-weight:600;display:inline-flex}button:disabled,.btn:disabled{opacity:.5;cursor:not-allowed;pointer-events:none;box-shadow:none!important;transform:none!important}.btn-primary{background:var(--accent-primary);color:#fff;box-shadow:0 1px 2px #1018281a}.btn-primary:hover{background:var(--accent-secondary)}.btn-primary:active{background:#1e3a8a}.btn-secondary{background:var(--bg-secondary);color:var(--text-primary);border:1px solid var(--glass-border);box-shadow:0 1px 2px #0000000d}.btn-secondary:hover{border-color:var(--text-muted);background:#f9fafb}.btn-danger{color:var(--priority-alta);background:#fef2f2;border:1px solid #fecaca}.btn-danger:hover{background:#fee2e2}input,select,textarea{background-color:var(--bg-secondary);border-radius:var(--border-radius-md);width:100%;color:var(--text-primary);transition:var(--transition-smooth);border:1px solid #d1d5db;outline:none;padding:12px 14px;font-size:1rem}input:focus,select:focus,textarea:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px var(--accent-glow);background-color:var(--bg-secondary)}label{color:var(--text-secondary);margin-bottom:8px;font-size:.95rem;font-weight:600;display:block}.glass-panel{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--border-radius-lg);box-shadow:var(--glass-shadow)}.app-header{background:var(--bg-secondary);border-bottom:1px solid var(--glass-border);z-index:10;justify-content:space-between;align-items:center;height:64px;padding:0 24px;display:flex;position:sticky;top:0}.page-container{flex:1;width:100%;max-width:1400px;margin:0 auto;padding:32px 24px 48px}.metrics-grid{grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px;margin-bottom:32px;display:grid}.metric-card{align-items:center;gap:16px;padding:20px 24px;display:flex}.metric-card .metric-icon{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:48px;height:48px;display:flex}.metric-card .metric-label{color:var(--text-muted);margin-bottom:2px;font-size:.85rem;font-weight:500;display:block}.metric-card .metric-value{color:var(--text-primary);font-size:1.75rem;font-weight:800;line-height:1.1}.detail-grid{grid-template-columns:minmax(0,1fr) 380px;align-items:start;gap:24px;display:grid}@media (width<=960px){.detail-grid{grid-template-columns:1fr}}.status-pill{border-radius:20px;align-items:center;gap:6px;padding:4px 12px;font-size:.85rem;font-weight:600;display:inline-flex}.status-pill.aberto{color:var(--status-aberto);background:var(--status-aberto-bg);border:1px solid #0891b240}.status-pill.em-atendimento{color:var(--status-atendimento);background:var(--status-atendimento-bg);border:1px solid #6d28d940}.status-pill.resolvido{color:var(--status-resolvido);background:var(--status-resolvido-bg);border:1px solid #04785740}.status-pill.fechado{color:var(--status-fechado);background:var(--status-fechado-bg);border:1px solid #37415140}.status-pill.aguardando-confirmação,.status-pill.aguardando-confirmacao{color:var(--status-aguardando);background:var(--status-aguardando-bg);border:1px solid #d9770640}.status-pill.cancelado{color:#b91c1c;background:#fef2f2;border:1px solid #b91c1c40}.school-badge{color:var(--accent-secondary);background:#3b82f61a;border:1px solid #3b82f640;border-radius:4px;align-items:center;gap:4px;padding:2px 8px;font-size:.7rem;font-weight:600;display:inline-flex}.sre-badge{color:var(--status-atendimento);background:#6d28d91a;border:1px solid #6d28d940;border-radius:4px;align-items:center;gap:4px;padding:2px 8px;font-size:.7rem;font-weight:600;display:inline-flex}.nte-badge{color:#0f766e;background:#0d94881a;border:1px solid #0d94884d;border-radius:4px;align-items:center;gap:4px;padding:2px 8px;font-size:.7rem;font-weight:600;display:inline-flex}.priority-indicator{align-items:center;gap:8px;font-size:.9rem;font-weight:600;display:inline-flex}.priority-dot{border-radius:50%;width:10px;height:10px}.priority-dot.baixa{background-color:var(--priority-baixa)}.priority-dot.media,.priority-dot.média{background-color:var(--priority-media)}.priority-dot.alta{background-color:var(--priority-alta)}.priority-dot.urgente{background-color:var(--priority-urgente)}@keyframes spin{to{transform:rotate(360deg)}}@keyframes modalFadeIn{0%{opacity:0}to{opacity:1}}@keyframes modalScaleUp{0%{opacity:0;transform:scale(.95)translateY(10px)}to{opacity:1;transform:scale(1)translateY(0)}}.modal-overlay{z-index:9999;background-color:#11182780;justify-content:center;align-items:center;width:100vw;height:100vh;animation:.2s ease-out forwards modalFadeIn;display:flex;position:fixed;top:0;left:0}.modal-container{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--border-radius-lg);flex-direction:column;width:90%;max-width:620px;max-height:85vh;padding:32px;animation:.3s cubic-bezier(.16,1,.3,1) forwards modalScaleUp;display:flex;overflow:hidden;box-shadow:0 20px 50px #00000026}.modal-scrollable{flex:1;margin:20px 0;padding-right:8px;overflow-y:auto}.report-modal-backdrop{z-index:9999;background-color:#11182780;justify-content:center;align-items:center;width:100vw;height:100vh;padding:16px;animation:.2s ease-out forwards modalFadeIn;display:flex;position:fixed;top:0;left:0}.report-modal-content{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--border-radius-lg);flex-direction:column;width:100%;max-width:620px;max-height:85vh;animation:.3s cubic-bezier(.16,1,.3,1) forwards modalScaleUp;display:flex;overflow:hidden;box-shadow:0 20px 50px #00000026}.report-modal-header{border-bottom:1px solid var(--glass-border);justify-content:space-between;align-items:center;gap:12px;padding:20px 24px;display:flex}.report-modal-header h3{margin:0;font-size:1.15rem;font-weight:700}.report-modal-body{flex:1;padding:20px 24px;overflow-y:auto}.report-modal-footer{border-top:1px solid var(--glass-border);justify-content:flex-end;align-items:center;gap:12px;padding:16px 24px;display:flex}.suggestion-card-item{background:var(--bg-secondary);border:1px solid var(--glass-border);border-radius:var(--border-radius-md);cursor:pointer;transition:var(--transition-smooth);align-items:flex-start;gap:16px;margin-bottom:12px;padding:16px 20px;display:flex}.suggestion-card-item:hover{border-color:var(--accent-primary);background:var(--accent-glow)}.suggestion-card-item.checked{border-color:var(--status-resolvido);background:var(--status-resolvido-bg)}.suggestion-checkbox-input{cursor:pointer;width:20px;height:20px;accent-color:var(--status-resolvido);flex-shrink:0;margin-top:2px}.suggestion-text{color:var(--text-primary);-webkit-user-select:none;user-select:none;font-size:.98rem;line-height:1.5}.suggestion-card-item.checked .suggestion-text{color:var(--status-resolvido)}.approval-alert-card{background:var(--status-aguardando-bg);border-radius:var(--border-radius-lg);border:1px solid #d977064d;flex-direction:column;gap:16px;padding:20px;display:flex}.ticket-row{background-color:var(--bg-secondary);transition:var(--transition-smooth)}.ticket-row:hover{background-color:#f9fafb;border-color:#c7cbd4}